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Web Hosting - FAQs

• Signing Up, Costs and Payment / Billing Options
• Upgrading your Plan and Adding Extra Features
• Cancellations
• EasyMail
• WebsiteOS
• FTP and Uploading Instructions
• E-Commerce
• Bandwidth
• Multimedia
• CGI
• Databases
• EasySiteWizard 4.5
• EasyStoreMaker PRO™
• EasyStoreMaker V 1.5
• Email Virus Scan
• Virtual Managed Server (VMS)
• Shell Access

Signing up, Costs and Payment / Billing Options

Is there a setup fee?

NO! Ebargain Designs has no setup fees whatsoever.

Why are your prices so low?

EbargainDesigns.com knows what it's like to be a start-up with a tight budget. We believe that you should get value added services at an affordable price.

How do I pay? Can I pay by check or money order?

Monthly hosting packages require a credit card. You can pay by check or money order if you sign up for an annual hosting account.

Who should I make the check or money order payable to?

Checks and money orders should be made payable to:

Ebargain, Inc
3324 Pond Pine Road
Harmony, FL
34773 USA

Do you automatically charge my credit card every month for my account?

We will automatically bill your credit card every month. If it is declined, we will email you and ask you to provide new credit card information.

When is my credit card charged?

You will be billed on the same day every month, according to the day you signed up. For example, if you sign up on the 15th of the month, your credit card will be charged on the 15th of every month.

I want to sign up, but I'm nervous about giving my credit card number over the Internet. What are my options?

Although we'd like to stress that through our encrypted SSL connection your credit card information is completely safe, we understand that some people prefer to give this information over the phone or fax. If this is the case, please feel free to contact our sales department at 407-973-6500.

What are the total fees for services?

You pay for the hosting package you choose, either monthly or annually. If you register a new domain, you are charged for that as well. Your total is your hosting package + your new domain name. That's it! No hidden fees! You will own that domain even if you decide to host it somewhere else in the future. Please review our Terms and Conditions for more information. If you transfer your domain from another hosting provider, there's no extra charge; all you pay for is your hosting package.

How long does it take to activate an account? When will my site be live Internet?

When you sign up for a hosting account, you will immediately have access to our WebsiteOS. You will also be given FTP access, so you can begin uploading your site. You will receive emailed instructions on how to login to your WebsiteOS, how to configure your new EasyMail accounts and how to use FTP. If your domain is a new registration, it usually takes 24-48hrs for DNS propagation. This is the time it takes for your domain to be visible on the Internet. If you transfer an existing site to our servers, the registrar can take up to 3-5 days to make the necessary modifications.

My address and/or email address has changed. How should I let you know?

Send your new contact info to info@EbargainDesigns.com, or contact your sales representative by phone or email.

Upgrading your Plan and Adding Extra Features

How do I upgrade to a different plan? Is there an extra charge?

To upgrade your package, log into the WebsiteOS and choose the "Upgrade" feature. You can also contact our sales department by phone, 1-407-973-6500, or email, sales@ebargaindesigns.com . Any payments you have already made will be credited toward your new plan. There is no charge for upgrading or downgrading.

When can I start using the features of my new upgraded account?

Immediately! Upgrades are performed in "real time," so changes are effective instantaneously.

Can I get extra mb's of webspace?

Of course! Extra mb's of space cost US$8/50mb or CDN$10/50mb. Please contact our sales department by phone, 1-407-973-6500 or email, sales@ebargaindesigns.com.

Can I get more EasyMail accounts than are included with my package?

Definitely! Extra accounts are available at a reasonable cost. Contact our sales department by phone, 1-407-973-6500 or email, sales@ebargaindesigns.com.

What if I go over my allotted bandwidth transfer?

You will be contacted by email or by phone if you exceed your bandwidth transfer for the month.

Can I have more than one domain pointed to my webpage?

Yes, we will redirect your additional domains to point to your main domain at a reasonable cost. All domains must be hosted or parked on our servers. For example, if you own yourcompany.com, .net, and .org, and yourcompany.com is your main site, we can point your .net and .org domain names to yourcompany.com. No matter which domain your customers type, they will be directed to your site.

Cancellations

How do I cancel my account?

To cancel, contact your sales rep or email info@ebargaindesigns.com and put CANCEL ACCOUNT as your subject.

EasyMail

What is spam? What are your policies regarding spam?

Spam is unsolicited email or newsgroup postings, usually advertising products or services. Spamming (sending junk email) generates a very negative response from most of its recipients. Since it is best to avoid this, we enforce a strict Anti-Spamming Policy. According to our policy, if you send spam from your domain, your account will be terminated. To ensure that you do not unintentionally generate spam, please obtain permission from your intended recipients before you add them to your distribution list.

What is EasyMail?

EasyMail removes 100% of the hassle and frustration associated with administering local mail services. It completely eliminates the need for specialized hardware on your premises. We run it all for you from our network and give you access to our innovative EasyMail Wizard! remote email administration tools. The EasyMail Wizard! assists you with all aspects of running a corporate email network. You can change your employees' Internet email addresses, delete old accounts and create new ones, all from one simple interface.

Can I get more EasyMail accounts than are included with my package?

Definitely! Contact our sales department by phone, 1-407-973-6500 or email, sales@ebargaindesigns.com.

Are EasyMail accounts POP3 accounts?

All EasyMail accounts are POP3 accounts. This means that your mail sits on our servers until you download it to your email software.

Can I check my EasyMail with Microsoft Outlook, Eudora or Netscape Mail?

Yes, you can use any of these email programs to send and receive your mail. All you need to do is configure them to download incoming mail (POP3, IMAP) and send outgoing mail (SMTP).

What is the name of your POP3 and SMTP servers?

POP3 (incoming) Server: mail.yourdomain.com
SMTP (outgoing) Server: mail.yourdomain.com
Username or Login: user.yourdomain.com

Do you offer email forwarding?

Yes, you can forward your EasyMail accounts to any existing email account, whether it's on our servers or not. It's easier than forwarding a call on your phone!

How do I use your WebMail feature?

To check your mail online, use our new WEB BASED email client at:
WebMail Login. Using your username and password, you can check your mail from anywhere in the world. Remember, your email will not function correctly until domain name propagation is complete. This typically takes between 24 and 48 hours.

Can I use the Auto Responder with an Alias account?

No, the Auto Responder feature works for POP accounts only, no forwards allowed either.

WebsiteOS

What is the WebsiteOS?

This browser based website management application allows you to manage many aspects of your website. Using this application, you can:

Administer your email accounts
Generate usage statistics
Promote your website
Manage your files on the server
Change passwords
Setup your own ad server (available on Silver and higher plans)
Add and remove FrontPage extensions
Analyze your website's structure and integrity
Create and manage an effective single page website
Check your disk usage
Manage server logs
Secure sections of your website
Configure and install common CGI scripts

Why can't I login to the WebsiteOS?

If you have trouble logging in to the WebsiteOS, several easy solutions could solve your problem.

Check that you are entering the correct, case sensitive domain name and password.

ake sure that cookies are enabled on your browser. You can enable cookies by going to Tools, Internet options, Security, Custom level, Enable cookies.

If you have a Free Parking account for your domain, you do not have access to our WebsiteOS. To upgrade to a hosting account with WebsiteOS access, please contact sales at 1-407-973-6500 or email, sales@ebargaindesigns.com.